Support and training
Define the work you need, from deployment to daily use. Support your teams with product documentation, training and agreed services.
From the deployment decision to team use.
Deployment support reflects your chosen deployment and your organisation’s needs. Assess user roles, existing data and training expectations together at the outset.
Assess your fiber records, teams and preference for cloud or on-premises deployment.
Identify user responsibilities and the work needed to prepare existing data.
Carry out the agreed installation and data import work, and check access.
Prepare teams for their work through training and documentation.
For on-premises deployment, access and operational responsibilities for your infrastructure are assessed separately. For cloud use, the service scope and organisation account setup are reviewed. Deployment deliverables and terms are defined in the agreement.
Match training to your teams’ responsibilities.
The introductory session and training included depend on the selected plan. The plans page presents the training included in each plan alongside the price of additional training.
Projects and inventory
Prepare for daily work through project creation, maps, record details, data import, and cable and connection records.
Design and field
Review, approval and publication of design changes; preparation of field records and assessment in the office.
Operations and outputs
Read technical circuits, change history and field outputs; select appropriate reporting and export options.
Organisation administration
Manage user roles, project membership and write access to reflect responsibilities within the organisation.
The training agenda reflects team responsibilities and intended use. Requirements for data import or a particular project structure can be discussed during scoping.
Prepare existing records for use.
A data conversion service is available to prepare drawing and table records. Source review, field mapping and assessment of import results are covered within the agreed scope.
Confirm source currency, coordinate information and field meanings together with your organisation. Acceptance work assesses whether the imported records meet your intended use. Data conversion pricing is listed with additional services, and the work scope is defined in the agreement.
A shared reference for daily work.
User guide
Steps for project, inventory, design, field and administration work are publicly available. Teams can review how to use each screen and what to check before an operation.
Open the guide →Developer documentation
Integration contracts for the API, access keys, map publishing and event notifications are publicly available. Technical teams can use these documents to assess integration preparation.
Open developer documentation →Version updates are included in the plans. Current features and links to the relevant guides are published in the release notes.
Support: support@soso-labs.com · weekdays 09:00–18:00 (Turkey time, excluding public holidays). The Enterprise plan and on-premises deployment include priority support and a telephone line; service times are defined in the agreement.
Deployment support, training and data conversion requirements are assessed alongside the selected plan and service scope.
Define your teams’ needs.
Let us assess deployment, training and data preparation together.
