Frequently asked questions

Find explanations and instructions for situations encountered in everyday use.

Last updated: 10 November 2026

What work is the product intended for?

The product covers maps, infrastructure inventory, fiber connections, building and endpoint port provision, quantities, technical circuits, optical calculations and field outputs. CRM, billing, NOC/alarm, ticketing and SCADA functions are outside its scope. A technical circuit record is not a commercial subscription or automatic service activation.

Can I enter field data offline?

Yes. Download a field package to the device while connected, then work offline on records within its scope. Sync changes and attachments when connectivity returns. Accepted changes reach the base project after office review and publication.

Why is the edit button missing or disabled?

First check your role, project modules and licence state. Viewer cannot change data. Read-only visibility of disabled-module records does not mean they are editable.

Why are two lines that meet on the map not connected?

Geometric proximity alone does not establish a technical connection. Connections between cable endpoints, nodes, fibers and ports are recorded separately. Review the relationship steps in Splice diagrams, ODFs and racks and Shared site infrastructure.

Why were imported addresses not added to potential?

Address entries, buildings and units are different records. Source declarations are not added directly to building potential. Link addresses to buildings and check plans and units. Follow Addresses and buildings and Unit import.

Why do quantities differ from a line's map length?

Recorded measured or design length takes priority over the map estimate. Routes, cable slack and vertical rises may affect estimates. Review source priority in Quantities, network occupancy and materials.

Does an outage result indicate a live fault?

No. Outage impact evaluates recorded topology assuming the selected elements are unavailable. It does not provide live alarms or equipment monitoring. Incomplete topology restricts the result's coverage.

Does an optical calculation replace a field measurement?

No. Calculations depend on entered lengths, profiles and loss values. Measurements are separate records; do not treat a result as current field verification without resolving missing or stale inputs. See Optical budgets and measurements.

File coordinates appear in the wrong place. What should I do?

Check the source coordinate system and field mappings in the import preview. A local system requires a defined transformation. Do not confirm import until the location appears correct.

Should I retry an operation that appears failed or uncertain?

Resolve the reason in an explicit error message. For an unconfirmed write, use the previous-write verification option first if the screen offers one. If another user changed the record, inspect the current record again rather than reapplying old values without review. You can check the outcome through Change history.

Can Excel or an output bundle restore a project?

No. These are exchange and report formats. Use a project package to transfer a project with its relationships. Restore does not automatically reconcile differences with existing records.

How do I enable the electrical menu?

The electrical module is not yet generally available. The scope described in Electrical infrastructure (Coming soon) applies.

Does saving a design change the base project?

No. A design is a separate workspace. Applying it to the base project requires validation, review, approval and publication. Check difference and impact reports before publishing.

Does recording a backup path provide automatic switching?

No. Primary and backup paths are tracked through recorded topology; no automatic switching is configured on equipment. Inspect shared cables, ducts, trenches or nodes through shared-risk analysis.

Will an updated file erase my field corrections?

When reimporting the same source with stable keys, Source differences separates local and source changes. Review conflicts and choose Keep local version or Apply source; you can apply and review the result in a design.